SHOP IN THE SUPERALKO ONLINE STORE:
· We offer a rich and high-quality assortment of items in a pleasant and safe shopping environment.
· The selection of our online store focuses primarily on the introduction and delivery of beverages.
· Receipt of goods is convenient, fast and safe.
· Pick up from our stores
· There are no restrictions on quantity.
· After completing the order, Superalko will send you a notification that the order is ready in the selected store.
· Get monthly discounts and useful promotions.
· The product selection is updated daily.
· The address of the shop
SuperAlko, Budzisko 10, 16-411 Szypliszki
· How to order products from an e-shop in another EU state (distance purchasing)
1) place an order in the e-shop
2) check the weight of the ordered goods in the shopping cart
3) select the transport company delivering the goods.
4) send the seller the information required for the delivery of the goods (which transport company is used and when the goods will be picked up)
· For more information, contact our customer service by calling +48 572655950 or e-mailing info@superalko.pl
· 1. CONVENIENT PURCHASE PROCESS
You do not need to log in as a user to make purchases. You will find our product range on the left side of the page. If you are looking for a specific brand or product, enter its name in the search box and you will see results that match the search term.
All our product categories can be conveniently filtered. Clicking on a product category opens a small category page that also contains a menu of filters. You can use it to conveniently narrow down your selection. This helps you search for products that match your preferences.
Packaging:
Orders weighing up to 30 kg are packed in a 45(L)x40(H)x35(L) size, reinforced cardboard box, and bubble wrap and wrapping paper are added to the box as needed to prevent the goods from breaking during transportation. The fee charged for packaging and used packaging materials is €3.90. per package. The packaging fee of €3.90 is added only to those orders that are transported to the customer by a courier company. The packaging fee is not added for orders that the customer picks up himself.
Orders weighing more than 90 kg are packed on EURO pallets (120x80) with a weight of about 15-20kg. Pallets cost is €10 per pallet. The store buys pallets back from customers for €10 per pallet. One pallet can hold a maximum of 870 kg of goods.
How to purchase:
find the right product
add the product to the shopping cart and select the desired quantity
fill in the required info fields and select the delivery method
select the payment method and confirm the order
Select the bank that you want to use for payment through our payments processing partner Stripe. After receipt of payment we will send the order confirmation to your e-mail.
Please note! The order will be processed only after you have made the payment at the bank and clicked "RETURN TO MERCHANT".
Please note! Minors (under the age of 18) cannot order alcoholic beverages.
2. CANCELLATION AND RETURNING ORDERS
The Superalko online store (Aldar Poland Spolka z o.o.) has the right to withdraw from a sales contract concluded through the online store without sanctions and to not deliver the ordered goods or provide the service in the following cases:
if the buyer is under the age of 18 (alcohol and tobacco products);
the amount paid for the goods has not been received in the bank account Aldar Poland Spolka z o.o.
if it is not possible to apply the mode of transport chosen by the customer to the ordered products;
the price or features of the goods have been displayed incorrectly in the online shop due to a system error;
the goods are out of stock.
In all cases, the customer will be notified either by e-mail or telephone.
If it is not possible to fulfil the order in the SuperAlko online shop, the purchaser will be contacted and refunded the amount of the prepayment for the goods that have not been received.
Cancellation of the order
You can cancel your order by contacting us at info@superalko.pl or call us at +480 572655950 before we have sent the goods out of the warehouse. If the goods have already been sent out of the warehouse using the courier service, it is no longer possible to cancel the order.
Returning goods
If you have received incorrect or defective goods, you must notify us upon receipt of the goods at the e-mail address info@superalko.pl or by calling us at +48 572655950. Incorrect or defective goods can be replaced on the basis of a purchase receipt or invoice. Return costs are borne by the SuperAlko online shop.
· 3. CONDITIONS OF SALE
TERMS AND CONDITIONS OF SALE OF THE ONLINE STORE OF ALDAR POLAND Spółka z o.o. AS OF 15.07.2021
1. GENERAL PROVISIONS
1.1. These SuperAlko online store (hereinafter referred to as the SA Online Store) terms and conditions of sale (hereinafter referred to as the Terms and Conditions) are in effect upon making purchases from Superalko online store at the Internet address of www.superalko.pl
The seller of the products is Aldar Poland Spolka z o.o. (hereinafter referred to as the Seller), address M.Reja 54 B, 16-400 Suwałki, Poland, phone +48572655950 , e-mail address Z.goralczyk@aldarmarket.pl
The Terms and Conditions govern legal relationships arising between the Seller and the purchaser (hereinafter referred to as the Customer) of products from the SA Online Store.
1.2. The seller has the right to unilaterally amend and modify the terms and conditions, publishing the new terms and conditions at the Internet address of www.superalko.pl. If the Customer placed an order before the amendments to the terms and conditions took effect, then the Terms and Conditions in effect at the time will apply.
1.3. Prior to placing an order, the customer has an opportunity to save and print the terms and conditions.
1.4. If the SA Online Store web environment is used in a language other than Poland , the terms and conditions are also displayed in the respective language. If the translations give way to multiple interpretations, the Poland version will prevail.
1.5. By confirming an order in SA Online Store, the Customer agrees to the provisions of the Terms and Conditions.
1.6. The pictures of products in the SA Online Store web environment are illustrative.
1.7. The Seller has the right to unilaterally amend and modify sales terms and conditions (incl. the prices), publishing the new Terms and Conditions at the Internet address of www.superalko.pl
If the Customer placed an order before the amendments to the terms and conditions took effect, then the Terms and Conditions in effect at the time will apply.
If the Customer placed an order before the amendments to the terms and conditions took effect, then the Terms and Conditions in effect at the time will apply.
1.8 When ordering goods, the Customer is responsible for providing true and correct information.
1.9. The contact details of the customer service of the SA Online Store are: e-mail info@superalko.pl and phone +48572655950.
2. PLACING ORDERS
2.1. Orders can be placed in the SA Online Store either by logging in as a Customer or without customer´s account.
2.2. The Customer selects the desired product(s) in SA Online Store and adds it/them to their order.
2.2.1. Alcohol and tobacco products (incl. products related to tobacco products) are only sold to adult customers who´s age is verified in the SA Online Shop before the payment the customer is at least 18 years of age. The age of the Customer is verified once again when handing over alcohol or tobacco products.
2.3. The Customer chooses the method and place of delivery of the order.
2.4. The Customer confirms the order and pays for it in full through the payment channels provided by the Seller. Prior to making the payment, the Customer verifies that the products, quantities and prices set out in the order correspond to the Customer’s actual request.
2.5. After payment the Customer must click on the ‘Return to merchant’ button.
2.6. The seller will send the Customer an automatic e-mail confirming the receipt of the order and payment.
2.7. The Seller will start to fulfil the order after the Customer has confirmed the order and paid for it in full. After the order has been assembled, the Customer will be sent an invoice-waybill by e-mail. If the invoice-waybill contains errors (undesired goods, quantities, etc.), the customer must immediately contact the customer service by e-mail or phone.
2.8 If the Seller is unable to deliver the quantity of the products ordered by the Customer, the cost of the missing product(s) will be refunded. We will return the money to the same current account from which the order was paid for within 7 working days.
2.9. The seller has the right to waive the fulfilment of an order, notifying the customer thereof by e-mail and providing a reason for the waiver. If the Seller waives the fulfilment of an order, the value of the order will be refunded.
3. PRODUCT PRICE, PAYMENT METHODS
3.1. The prices of products in SA Online Store are set out in PLN inclusive of VAT.
3.2. The Customer pays for the order by advance payment in full.
3.3. If the customer opts for the delivery of the goods by the Seller (i.e. does not come to collect the products themself), a fee for the delivery of goods will be added to the sales price.
3.4. The Customer can pay for the order in a secure manner via our payment service partner Montonio Finance UAB.For payment the following banks and credit cards can be used:
Estonia - SEB, Swedbank, LHV, Coop, Luminor, Citadele
Latvia - Swedbank, SEB, Citadele, Luminor
Lithuania - Swedbank, SEB, Luminor, Šiaulių bankas, Medicinos bankas, Citadele
Finland – OP Financial Group, Danske Bank
Mastercard
Visa
American Express
China UnionPay (CUP)
Discover & Diners
Japan Credit Bureau (JCB)
A service fee may be added to the value of the order according to the contract entered into between the Customer and the bank or issuer of the credit card. Payment is performed outside of the online store website, in a secure online environment of the service provider. The seller has no access to the customer’s banking and credit card details. The contract shall enter into force when the SA online store receives the corresponding payment on its bank account. Aldar Poland Spolka z o.o is the responsible processor of personal details and provides the personal details needed to handle payments to Stripe , the latter being the authorised processor of personal details.
4. RECEIPT OF THE PRODUCTS
4.1. The ordered products can be received in designated stores (hereinafter referred to as the SA Online Store Delivery Point) or are sent to the address indicated by the Customer by courier. The delivery points of the SA Online Store:
Budzisko 10 16-411 Szypliszki
4.2. Receipt of products at the SA Online Store Delivery Point
4.2.1. At the SA Online Store Delivery Point, products can be received during opening hours of the respective shop. If the products are received at the SA Online Store Delivery Point, there is no additional charge to the price of the products.
4.2.2. Products are available in the SA Online Store Delivery Point within the time frame specified in the order.
4.2.3. The Customer is entitled to claim the goods upon presentation of an identity document (ID card, passport, driving licence) and order number. If no identity document is presented, or the client is a minor, the Seller refuses to issue the products.
4.3. Courier delivery of products
4.3.1. To have products delivered by a courier, the order must specify the delivery address.
4.3.2. The Customer must ensure the acceptance of the goods at the agreed time and address. If the receipt of goods is failed on third time or the Customer refuses to receive the goods, we try to contact and to agree upon further actions.
4.3.3. The courier has the liability to request the presentation of an identity document to verify the recipient’s age. Upon failure to present the document, or the recipient is minor, the courier has a liability to refuse to deliver the goods.
4.3.4. If the products are not delivered in a timely manner due to circumstances arising from SA Online Store, the Customer will be notified thereof using the contact details provided in the order and a new time of delivery will be agreed on. Upon failure to reach agreement on the new time of delivery, the Customer has the right to waive the order and SA Online will refund the value of the order to the Customer.
4.3.5. In case of serious circumstances, SA Online Store may temporarily or completely suspend internet trading without prior notice to the Customer. In such cases, SA Online Store will reimburse the Customer for the undelivered orders within 7 working days to the same current account from which the order was paid.
4.4. Verification of products and transfer of risk of damage to or loss of products
4.4.1. Upon receipt of products, the Customer is required to verify the conformity of the products with the invoice-waybill.
4.4.2. If receival of the goods reveals that the goods include products not ordered, defective products or products in broken packaging, the Seller’s customer service must be notified thereof immediately.
If defective products and products not ordered are detected upon courier delivery of an order, the Customer must immediately return them to the courier.
4.4.3. The risk of damage to or loss of the products transfers to the Customer as of the receipt of the goods.
5. PROCESSING OF CUSTOMER’S PERSONAL DATA
5.1. The Seller ensures that the personal data provided by the Customer is used only in compliance with the Personal Data Protection Act, particularly within the scope necessary for fulfilling an order.
The seller does not provide personal details of customers to third parties, with the exception of companies that offer courier delivery services, to the extent needed for delivery of orders to customers or consumption of relevant services, and with the exception of Stripe as the authorised processor of personal details, to the extent needed to handle payments.
5.2. Personal data is the data that the Customer submits when placing an order; first and last name, address, telephone number, e-mail address.
6. WITHDRAWAL FROM CONTRACT, RETURNING PRODUCTS AND REFUNDS
The customer has the right to unilaterally exercise the right of withdrawal from the contract within 14 calendar days from the receipt of the order. The right of withdrawal does not apply to legal persons. The customer is responsible for the costs associated with the return of such orders. Only unopened products with unopened and undamaged packaging can be returned. Products that are sold in a box or case can only be returned in a sealed form. Beverages that are packaged and sold as cases are not subject to return when cases are opened. Returns will be accepted within withdrawal validity period (14 days) +1 day. If the customer is unable to meet these requirements, the seller reserves the right not to pay the Customer for the returned goods. SA Online Store will return the money to the same current account from which the order was paid for within 10 working days.
7. FILING COMPLAINTS AND LIABILITY
7.1. If the Seller breaches their obligations, the Customer has the right to request performance of the obligation, withhold performance of an obligation which is due from the Customer, request compensation for damage, reduction of the price, interest on arrears in case of delay in performance of the financial obligation or withdraw from the Contract.
7.2. The Seller is not liable for damage or any other consequences, including delay in delivery, arising from incorrect information provided by the Customer when placing an order if this has been caused by circumstances beyond the control of the Seller.
7.3. Disputes arising between the Seller and the Customer are resolved by way of negotiations between the parties.
If no agreement is reached, the Customer has the right to turn to the Consumer Rights Protection Centre of Poland Republic or Poland District Court, Poland, to protect their rights.
Will I receive an invoice when ordering from the SA Online Store?
Yes, after the order is completed, an invoice will be sent to you along with your goods.
What happens if the product I ordered is out of stock?
If the ordered product cannot be delivered in the desired quantity, the cost of the missing product(s) will be refunded. SA Online Store will return the money to the same current account from which the order was paid for within 10 working days.
What payment methods are accepted in the Superalko Online Store?
Our payment service partner Montonio Finance UAB is a company that offers to customers safe, convenient and fast payment solution. The company has a high level of data security. The data security rules prepared on the basis of ISO 27001 are followed.
For payment you can use the following banks and credit cards:
Estonia - SEB, Swedbank, LHV, Coop, Luminor, Citadele
Latvia - Swedbank, SEB, Citadele, Luminor
Lithuania - Swedbank, SEB, Luminor, Šiaulių bankas, Medicinos bankas, Citadele
Finland – OP Financial Group, Danske Bank
Mastercard
Visa
American Express
China UnionPay (CUP)
Discover & Diners
Japan Credit Bureau (JCB) Payments are processed outside the Superalko Online Store environment in the secure payment environment of the service provider. The Superalko Online Store does not have access to the Customer’s bank or credit card details.
Do the prices include VAT?
All of the prices specified in our Superalko Online Store are indicated in Zlotts & include VAT.
How can I return a product?
To return products, contact customer support at info@superalko.pl
How to order products from an e-shop in another EU state (distance purchasing)
1) place an order in the e-shop
2) check the weight of the ordered goods in the shopping cart
3) select the transport company delivering the goods.
4) send the seller the information required for the delivery of the goods (which transport company is used and when the goods will be picked up)
For more information, contact our customer service by calling +48572655950 or e-mailing info@superalko.pl
Polski
Lietuvių kalba